We’re here to help

Get support, find contact details, send us an enquiry and see our office locations.

Explore the Help Centre

Find answers to common questions and issues in our Help Centre.

Visit Help Centre
Log in to get support

If you are unable to log in then email support@mega.nz. To prioritise your enquiry effectively, tell us if you’re a paying user and give us the email associated with your account.

Log in to get support

Make an enquiry or report an issue

Copyright and objectionable material
Copyright

Report any alleged copyright infringements to us. For more information, read our Copyright Policy. You can submit an online form or send us an email copyright@mega.nz

Online form
Intellectual property and trademark infringements

Report any other forms of intellectual property infringement to us.

takedown@mega.nz
Objectionable material

MEGA has zero tolerance for objectionable material or abuse. Report any of this content to us immediately.

abuse@mega.nz
Legal
General legal queries

For any legal issues, contact our legal department.

legal@mega.nz
EU Digital Services Act (DSA)

Member States’ authorities, the European Commission and the European Board for Digital Services may contact MEGA Europe SARL, MEGA’s legal representative in the European Union, in English or French:

MEGA Europe SARL
202, Z.A.E. Wolser F
L-3290 Bettembourg
Luxemburg

+352 20 33 14 58

eudsa@mega.nz
Security vulnerabilities
Report a security vulnerability in our code

Report a vulnerability in our code and get rewarded up to €10,000 per vulnerability, depending on its complexity and impact potential.

Learn more
Privacy, security and data protection
Privacy

Send us enquiries relating to our Privacy policy.

privacy@mega.nz
Security

Contact us about any security issues that you may have encountered.

security@mega.nz
General Data Protection Regulation (GDPR)

For GDPR complaints, contact:
National Commission for Data Protection
Commission nationale pour la protection des données
1, avenue du Rock’n’Roll
L-4361 Esch-sur-Alzette
Luxembourg

https://cnpd.public.lu

Feedback
Suggest improvements

Send us your feature requests and usability-related suggestions.

idea@mega.nz
Report a bug

If you run into a problem, we would appreciate hearing about it so that we can fix it—the more details you can provide, the better.

support@mega.nz
Media
Media queries and information

We welcome members of the media, including bloggers, to contact us with enquiries related to MEGA. Get more information and assets from our media centre.

media@mega.nz

Locations

New Zealand (Head office)

Mega Limited
Level 21, Huawei Centre
120 Albert St
Auckland
New Zealand

Spain

Mega Cloud Services SL
Calle Toro 22
Salamanca
Spain

Postal address

Mega Limited
Private Bag 92533 Victoria St West
Auckland 1142
New Zealand

Mega’s representative in the European Union

Mega Europe SARL
202, Z.A.E. Wolser F
L-3290 Bettembourg
Luxembourg